App / Sports
This Privacy Policy sets out exactly what information 559h collects when you use your account, how we use it, and the choices available to you. Access and eligibility depend on your local law and the eligible regions we serve.
When you open an account with us, we collect the details you enter during registration: your name, contact address, and the credentials you choose. When you make a transaction through Nagad, Rocket or Bank Transfer, we record the method used, the amount, the date and the outcome — not to build a profile beyond what your account requires, but to keep your wallet history accurate and to resolve any dispute you raise. We also collect device and session data: the browser type, operating system and general connection region. This helps us recognise your returning session so your balance and account status load correctly, particularly on mobile where a dropped connection is common. We do not sell your personal information to third parties. Data shared with payment processors — for example, the Nagad or Rocket routing needed to complete a cash-out — is limited to what those processors need to carry out the transaction. Any sharing is governed by the processor's own terms. We retain account data for as long as your account remains open and for any period required by applicable law or dispute resolution. You may request a summary of the data we hold by writing to our support team.
This policy applies to your 559h account and your use of the platform through any browser or device. It does not extend to third-party websites you may reach by following a link from our pages. The sections below clarify what falls inside and outside the scope of this document.
Covered. Everything you do while signed in — login sessions, account settings changes, wallet actions, support requests — is recorded and governed by this policy.
Covered. Payment data passing through Nagad, Rocket or Bank Transfer is handled under this policy on our side. The payment processor's own policy applies on their side.
Covered. Pages you browse while signed in, including game lobbies and account sections, generate session data we use to maintain continuity and correct errors.
Not covered here. External links, the Nagad app, the Rocket USSD channel and your bank's own interface each operate under their own privacy terms, not this policy.
You have practical choices about the data we hold on your account. Reviewing your own records is the first step — your signed-in account area shows your transaction history, including Nagad, Rocket and Bank Transfer entries, along with your registration details and session log. If any detail is wrong — a name misspelling, an incorrect contact address — you can submit a correction request through our support channel and we will update the record. If you want to know specifically what data we hold about you, send a written request to our support team with your account identifier. We will confirm receipt and respond based on the applicable review process. If you believe we have handled your data incorrectly, you have the right to raise that concern with us directly before escalating to any regulatory body relevant in your eligible region. Closing your account does not automatically erase all records; retention periods may apply under local law.
Open your signed-in account area to see your transaction history, login sessions and registered details.
Contact our support team with the correction needed. Provide your account identifier so the update is applied to the right record.
Send a written request naming your account. We will confirm receipt and respond through the same support channel.
If you believe your data has been mishandled, write to us first. We will review the concern before any escalation is needed.
For any question, correction request or concern relating to this Privacy Policy, use the contact routes published on the site. All three routes below are visible inside your signed-in account area.
Open the chat icon from any page while signed in. State that your question is about your data or privacy rights so the agent can route it correctly.
Write to the support email address listed in your account settings. Include your account identifier and describe the specific data question or correction you need.
The Help Centre section of your account contains published answers to common policy questions. Check there first; if your question is not answered, escalate via chat or email.
These four areas reflect how we approach data handling on the platform. Each point corresponds to a practice you can verify through your account or by contacting support.
We use cookies to keep your session active and your balance visible when you return to the lobby. You can manage cookie preferences through your browser settings. Disabling all cookies may affect how your account loads across sessions.
Access to your account data on our side is restricted to staff who need it to carry out account or payment support. We do not grant open internal access to member records.
We keep your account and transaction data for as long as your account is open and for any period local law or dispute resolution requires after closure. This includes Nagad, Rocket and Bank Transfer records.
To update your registered details or request a data summary, contact support via live chat or the support email in your account settings. Include your account identifier in any written request.
These are the questions we hear most often about data, privacy and account records. If your question is not answered here, contact support through the routes listed above.
We collect the name, contact details and credentials you enter during registration. We also record device type and session data each time you sign in. This is the minimum needed to maintain your account and resolve any issues you raise.
We share only the data those processors need to complete your transaction. For Nagad and Rocket, that means routing and amount details. For Bank Transfer, it means the reference and account details you provide. Each processor operates under its own privacy terms for its side of the exchange.
Records are kept for as long as your account remains open. After closure, retention periods depend on local law and any open dispute. You can ask support for a summary of what we hold at any time by submitting a written request with your account identifier.
Yes. Contact support via live chat or the support email in your account settings. State clearly which field is incorrect and provide the correct version. Include your account identifier so the update is applied to the right record without delay.
This policy applies to all account activity on our platform. Access and eligibility depend on your local law and the eligible regions we serve. If you are unsure whether the platform is available in your region, check with local legal guidance.
Write to us first through live chat or the support email shown in your account settings. Describe the concern and your account identifier. We review each data concern before any escalation to a relevant regulatory body in your eligible region.